Christine M. Riordan, Ph.D.

Leadership Author. Speaker. Consultant.

passion

The Crux of Confidence

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An Introduction to Confidence by Dr. Christine Riordan

Courage, passion, ethics, and resilience are inarguably components of confidence. While some are born with these comprising attributes, many others need the direction and encouragement of our teachers, our parents and our friends, who instill confidence.

Improvisational comedy functions on a theory called “Yes, and,” where members of a troupe build off of one another when they’re on the stage. They have to embrace and escalate zany and uncanny ideas. If they were to say “no,” the action and the laughs would stop, so they accept every challenge with a smile and a “Yes, and.”

For most adults, the inclination to say no is ingrained, particularly when opportunities present themselves, likely because new opportunities require more energy and more work. Yet, an extraordinary person welcomes all new opportunities, due chiefly to the fact that they have the confidence to say yes. They understand that confidence begets productivity, and they understand that each idea they bring to the table could be elevated and built upon with “Yes, and.”

Businesses and business schools around the nation have sought out improv troupe to learn the power of “Yes, and.” It should be understood that if you champion a culture where people are encouraged to develop ideas, people will come to you to you with ideas. They’ll have the confidence to bring ideas to you, and you, in turn, will feel confident about sharing your own ideas.

Please keep the following words in mind:

When you instill confidence, you get it back in return.

So, today, I dare you to be extraordinary.

I dare you to exhibit the PASSION you have for your career, your life.

I dare you to call upon your personal INTEGRITY to do the right thing.

I dare you to find the COURAGE to overcome obstacles

I dare you to be RESILIENT and bounce back from mistakes or disappointments.

And I dare you to acknowledge the CONFIDENCE you have and find a way to instill confidence in someone else.

Just today. Just for today, be extraordinary.

Tomorrow, you can go back to being ordinary.

But I don’t think you will.

“An Introduction to Integrity” is the fifth and final post in a series published around the “Dare To Be Extraordinary” address, shared at the independently organized TED event, TEDx Adelphi University. The preceding pieces are “An Introduction to Extraordinary,” “An Introduction to Passion,” “An Introduction to Courage,” “An Introduction to Resilience” and “An Introduction to Integrity.” 

Christine M. Riordan, PhD, is the 10th president of Adelphi University in New York. Her writing focuses on diversity and inclusion, leadership effectiveness, and career success. Follow her on Twitter at @Chris_M_Riordan.

An Introduction to Courage

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An Introduction to Courage by Dr. Christine Riordan

Courage isn’t easily won, it’s something that one has to fight for; it means coming face-to-face with things that are frightening, things that are outside of normality –and choosing to say yes. It’s easy to feign bravery, but just as easily, we can curl into the fetal position like the cowardly lion from the Wizard of Oz. However, there are instances when our goals are tested, when people need us the most, and that’s when we demonstrate unknown strength. Like the cowardly lion, we tend to find that we had the courage all along when standing against all odds, proving to be extraordinary.

Extraordinary people are stimulated by the notion of risk-taking, they’re drawn to the idea of stepping out and being bold. Even shy people can be extraordinary, finding the courage to step up in front of thousands. The most unlikely people choose to be NBA players, astronauts, television producers, and CEOs. The decision to take risks and make bold choices is often rewarded.

In the face of overwhelming odds, companies have remained successful. Starbucks, for instance, has done this. One of my favorite books happens to be “Onward: How Starbucks Fought for its Life without Losing its Soul.” It tells the story of the company’s executives, and their journey toward continued success despite the threat of risk, public failure, and personal failure after experiencing a 42 percent stock drop following the onset of the recession.

Rather than give up, Schultz, the chairman, returned as the CEO; he closed stores across the U.S. for 3 ½ hours to retrain baristas; he invited people to email him directly, and immediately received 5,000 emails, and he launched Starbucks’ first national advertising campaign. He raised wages and offered healthcare to employees, he compensated loyal customers with rewards cards; and he did it although no one thought it could be done. He warmly laughed in the face of naysayers, because courage had won. Having faith in one’s own intuition is more important than presiding fear or doubt. Fear and anxiety are normal in challenging situations, but Nelson Mandela said it best, when he stated, “courage is not the absence of fear, but the triumph over it.”

“An Introduction to Courage” is the third post in a series published around the “Dare To Be Extraordinary” address, shared at the independently organized TED event, TEDx Adelphi University. The preceding pieces are “An Introduction to Extraordinary” and “An Introduction to Passion.”

Christine M. Riordan, PhD, is the 10th president of Adelphi University in New York. Her writing focuses on diversity and inclusion, leadership effectiveness, and career success. Follow her on Twitter at @Chris_M_Riordan.​

An Introduction to Passion

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2Passion is an attribute that’s fastened to the tool belt of an extraordinary person. The drive, the interest, and stimulation are essential when building toward something great. When that interest and investment is to be directed toward work, success becomes inevitable. After all, truly extraordinary people are passionate about their work. It’s that zeal and enthusiasm that inspires and motivates colleagues to perform better, to move beyond what’s expected.

While some cynics roll their eyes at the commitment of extraordinary individuals, others will be marked by their nature and dedication. By constantly demonstrating passion through positive behavior, they attract others, pulling them into the belief of winning character and charm.

A friend of mine once shared a story about a camp counselor she had during his youth, an older man who met each person with an identical refrain each morning: “Good morning! It’s a great day to be alive!” Year after year, the man met grumpy demeanor with  a smile, and his obvious passion was something to emulate, something to make any business a success.

Any company that exceeds when it comes to customer service obviously possess passion. Not only this, but these companies recognize that passion is imprinted onto customers after customer expectations are met. Also, a wise business will seek out customers who are unsatisfied. They’ll work to exceed expectations, turning the disgruntled into loyal fans. Fundamentally passionate businesses understand that minds can be changed through demonstrations of passion because customers tend to gravitate toward those who practice the art of passion.

“An Introduction to Passion” is the second post in a series published around the “Dare To Be Extraordinary” address, shared at the independently organized TED event, TEDx Adelphi University. The preceding piece is “An introduction to extraordinary.”

Christine M. Riordan, PhD, is the 10th president of Adelphi University in New York. Her writing focuses on diversity and inclusion, leadership effectiveness, and career success. Follow her on Twitter at @Chris_M_Riordan.​

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